Warranty support for products purchased through Sportsdeal is provided either directly by us or through our brand partners, with the claims process varying according to the paddle brand.
- Sportsdeal-Managed Warranty Support
Sportsdeal handles warranty registration and claims for the following brands:
-
- Joola - 6 months
- Franklin - 3 months
- Sypik - 6 months
- Proton - 6 months
- Facolos - 6 months
- Selkirk - 6 months
- Vatic Pro - 6 months
- Gearbox - 1 year
For all other brands, please refer to the respective brand’s warranty policy and contact them directly for warranty claims.
- Sportsdeal Warranty Terms
- ONLY Pickleball Paddles that are purchased from SPORTSDEAL are covered by a manufacturer warranty period starting from date of purchase.
- Any and all claims must be submitted within the warranty period.
- Warranty claims must be submitted by the original purchaser and claims by proxy will not be entertained.
- SPORTSDEAL reserves the absolute right to assess any damage and whatever decision is concluded in regards to the warranty is final and non-binding.
- Only defects caused due to manufacturing faults are covered under warranty.
- Defects caused from normal usage of product, accidents, misuse, loss, neglect, modifications by unauthorised third parties are not covered by the warranty and claims that do regard issues such as these will be dismissed and the warranty void.
- For paddles sold with promotional discount of 20% or higher as well as paddles purchased on third party platforms (ie. Shopee, Lazada), the warranty may not apply or may be valid for only one month.
- Sportsdeal Warranty Process
- Fill in the Warranty Claim Form.
- Email sportsdealasia.cs@gmail.com with :
- A short video showcasing the defect.
- Receipt/Proof of purchase.
- Visit our shop at SPORTSDEAL PJ @ DINK2 before your warranty ends. If you're at outstation or overseas then please ship the package to the below address:
SPORTSDEAL PJ
1, Jln SS 8/6, Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor, Malaysia
- Include a copy of your receipt in the parcel.
- Once received the defective paddle, we will send to our manufacturer to proceed with further inspection.
- You'll receive a confirmation within 2-4 weeks.
Note:
- Only paddles are eligible for warranty claims.
- Any additional delivery / logistics cost is borne by the customer.
- Please bring your paddle with a valid receipt or proof of purchase to the respective branch.
- You will be asked to fill in a warranty claim form.
- We aim to respond within 7 working days.
Brand Partner-Managed Warranty Support
For these brands please refer to their specific warranty policies and use the listed contact methods :
Note: Selkirk / SLK/ Selkirk LABS does not offer any international warranty at present.
For any questions or concerns, please contact our support team at +60 19‑729 7253. We're here to assist you!
Sportsdeal expressly reserves the right, at its sole discretion and without prior notice, to amend, modify, or update this Warranty Policy at any time. The most current version shall be made available on our website.
